Membership Digital Transformation for a Major UK Organization
React · Next.js · JWT Auth · Email/SMS Automation · Wallet APIsProject Overview
As lead engineer, I didn’t just build a new system—I proposed and delivered the vision for a secure, paperless digital membership card platform. The solution automates card creation, delivery, and management, empowering both members and staff while saving thousands in operational costs.
From Idea to Impact
- Business Leadership: Pitched and championed a fully digital, automated card system to replace legacy processes and manual support.
- Automation: Implemented seamless onboarding, automated email/SMS delivery, and instant card generation for both Apple Wallet & Google Wallet.
- Real-Time Admin Dashboard: Built dashboards for staff to track cards, users, notifications, and system health—complete with analytics and reporting.
- Security: Engineered JWT-based authentication, strict access controls, and GDPR-compliant data flow for total user safety.
Challenges & Solutions
Challenge: Legacy, manual card distribution wasted time and money.
Solution: Automated the entire journey from card creation to user download with zero paperwork.
Challenge: Ensuring airtight security and privacy.
Solution: Architected JWT auth and GDPR-compliant backend with encrypted data and full audit logging.
Challenge: Proving value to stakeholders.
Solution: Designed dashboards showing real-time savings, adoption, and delivery analytics.
Solution: Automated the entire journey from card creation to user download with zero paperwork.
Challenge: Ensuring airtight security and privacy.
Solution: Architected JWT auth and GDPR-compliant backend with encrypted data and full audit logging.
Challenge: Proving value to stakeholders.
Solution: Designed dashboards showing real-time savings, adoption, and delivery analytics.
Results & Impact
- Transformed operations: 11,000+ members moved to digital cards within months.
- Major cost and effort savings: No more print/post; instant, self-serve onboarding for users.
- Delighted users: Members receive their card in seconds and can access it from any device.
- Peace of mind: 24/7 security, analytics, and automation let the team focus on growth, not manual tasks.
